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Flowers FAQ

Frequently Asked Questions

  1. Where do your flowers come from?
  • Our flowers are sourced from the finest farms in Ireland, South America, Holland, France, Italy, and Ethiopia and carry our freshness guarantee.
  1. What kind of flower arrangements do you do?
  • Our professional florists can do different kinds of flower arrangements – handtied bouquet, flower centerpieces or in a vase, in hatboxes, corsage and boutonniere, garland or flower necklace, flower crown and they can even customize according to your preference.
  1. Will the arrangement look exactly as the picture?
  • It will definitely be if we have all the flowers available in store. The photos we have on our website are handmade by our own florists and we have a standard number of stems per flower arrangement. However, if the flowers are incomplete, we will replace them with another flower comparable and of the same value to the one purchased. Of course, we will inform you, and to ensure full satisfaction, a short video clip will be sent to your Whatsapp or Email once your order is ready.
  1. Do you do flower set-ups for occasions?
  • Yes we do. Please visit our shop to discuss and coordinate your plan with our team.
  1. Do you have an actual shop where I can visit?
  1. What time is your shop operational?
  • We are open during weekdays, (Mon-Fri) from 9:00am to 6:00pm.
  1. Which areas or cities do you deliver to?
  • We are open for delivery to Dublin, Galway, Kildare, Wicklow, Cork, Wexford, Waterford and Limerick.
  1. How much are your delivery charges?
  • €7.95 - Your Flower Bouquet will be delivered anytime between 09:00 - 18:00 on your requested date.
  • €9.95 –If you want to choose whether your flowers be delivered AM or PM.
  • €14.95 – for Express Flower Delivery anywhere in County Dublin in 3 Hours!
  1. Do you do same day delivery?
  • Yes we do for orders placed before 3PM. If order is placed anytime after 3PM, it will be considered as delivery for the next day.
  1. How can I track my order?
  • You may call our shop landline, or send a message through Email or WhatsApp to speak with our Customer Service Team to ask the status of your order.
  1. How do you ensure that the order will be delivered in a good condition?
  • Our drivers use chiller vans in doing deliveries, so it is guaranteed that your flowers are still fresh when they reach the location.
  1. How can I place my order?
  • You can place your order in different ways. You may do it via website, phone call, WhatsApp or Email.
  1. What payment options do you offer?
  • We accept online payment through any credit card and PayPal. We are also doing Cash on Delivery.
  1. Can I place my order anonymously?
  • Sure you can, just note that you don’t want your information to be disclosed. We don’t give out the name or details of the order without the customer’s consent. We keep your information confidential.
  1. How would the recipient know that the flowers are from me?
  • We only print what’s written exactly on the card, so in order for the recipient to know who it is from, you can include your name in the card message.
  1. How do I know what time my order was delivered?
  • We will send you an email confirmation that your order has been delivered.
  1. What do you do if the recipient is not in the location provided at the time of delivery?
  • We will call the recipient and ask if we can redirect to where they are, or leave it with someone they know that are present or in the vicinity. If we cannot reach the recipient, we will call the sender and ask for another contact number, or to redeliver the order at a later time.
  1. If I don’t have the complete delivery address, but I have the contact number of the recipient, will you still be able to deliver?
  • No problem, as long as a contact number is given, we can call the recipient and ask for the address or where they want it to be delivered.
  1. If I need to amend something in my order, how do I do it?
  • You may contact us and speak with our customer service team, and we will update it on your order.
  1. How can I request for a specific time of delivery?
  • You can specifyyourtiming request in the Delivery Instructions/Special Requests box/section.
  1. Do you include the bill with the delivery?
  • No, we don’t. We consider all orders as a gift so we don’t include price tags or receipts when we send it, unless you request us to send you a copy of it.